Why The Wakabayashi Index Is What You Need:
Traditional customer experience reports only offer surface insights.
The Wakabayashi Index uses advanced, proprietary analytic modules providing deeper, actionable insights:
Trust Velocity™
Measures and predicts customer trust gains or losses, directly impacting loyalty and revenue.
CX Fracture Map™
Precisely identifies breakdown points in customer journeys, allowing targeted improvements.
Belief Cascade™
Reveals exactly how customer perceptions and beliefs about your brand form and spread.
Competence Map™
Highlights your brand’s operational strengths and vulnerabilities related to customer expectations.
Reality Anchor™
Evaluates CEO alignment with customer experience initiatives and predicts overall effectiveness.
Impact Vector™
Directly connects customer experience improvements with measurable financial outcomes.
Included in Your Report:
Detailed customer experience rankings and sophisticated analysis of Miami’s top public companies including:
Royal Caribbean
Cruises
Carnival
Corporation
Lennar
Corporation
Detailed customer experience rankings and sophisticated analysis of Miami’s top public companies including:
Summit
Therapeutics
Watsco
OPKO
Health
Real
Brokerage
The
Hackett
Group
NextEra
Energy
Resources
International
Money Express
Who Benefits Most from This Report?
CEOs and executives who prioritize strategic customer experience improvement.
Customer experience leaders who require deep, analytical insights for competitive advantage.
Marketing and customer success leaders focused on measurable,
strategic results.
Immediate Digital Delivery
Secure payment with immediate access to your downloadable report.
